Terms & Conditions
 

Last Updated: August 27, 2026
 

Welcome to Peak Reflections. These Terms & Conditions govern your use of our website, booking services, and mobile automotive detailing services.
 

By using our website, requesting a quote, booking an appointment, or purchasing our services, you agree to these Terms & Conditions. If you do not agree, please do not use our website or services.
 

1. Our Services

We provide mobile automotive detailing services at locations agreed upon with the customer. Services may include, but are not limited to:

• Interior detailing

• Exterior washing and detailing

• Paint decontamination

• Waxing and paint protection

• Ceramic coatings

• Carpet and upholstery cleaning

• Pet-hair removal

• Odor treatment

• Other automotive cleaning and detailing services
   

Specific services, pricing, estimated completion times, and included work may vary depending on the vehicle's condition, size, and selected service package.

We reserve the right to decline a service request when a vehicle presents conditions that are unsafe, excessively hazardous, inaccessible, or outside the scope of our services.
 

2. Booking Appointments

Appointments may be booked through our website, by phone, by text message, or through other booking channels we make available.

When booking, customers are responsible for providing accurate information, including:

• Name and contact information

• Vehicle make, model, and approximate size

• Vehicle location

• Requested service

• Any known vehicle conditions that may affect the service

An appointment is not considered confirmed until we provide confirmation through an available booking or communication channel.

3. Pricing and Additional Charges

Prices displayed on our website or provided in a quote are based on the information available at the time of booking.

Additional charges may apply if the vehicle requires substantially more work than reasonably expected based on the information provided. Examples may include:

• Excessive dirt or mud

• Heavy stains

• Excessive pet hair

• Excessive sand or debris

• Vomit, bodily fluids, or other biohazardous materials

• Severe odors

• Mold or mildew

• Excessive grease, tar, sap, or other contaminants

• Neglected or heavily soiled interiors

• Oversized or unusually configured vehicles

We will make reasonable efforts to communicate any significant additional charges before performing the additional work.

4. Customer Responsibilities

Before our arrival, customers are responsible for:

• Providing accurate appointment and vehicle information.

• Ensuring we have reasonable and lawful access to the vehicle.

• Removing valuable, fragile, or personal belongings from the vehicle.

• Providing any required access codes, keys, or other information necessary to perform the service.

• Informing us of known damage, mechanical issues, aftermarket modifications, or other conditions that could affect the service.

• Ensuring the service location is reasonably safe and accessible.

We are not responsible for personal belongings left inside the vehicle.

5. Mobile Service Location

The customer is responsible for ensuring that the requested service location is suitable for mobile detailing.

Depending on the service being performed, we may require reasonable access to:

• The vehicle

• Water

• Electricity

• Adequate working space

• A safe parking area

If a location is unsafe, inaccessible, illegal, or otherwise unsuitable for the requested service, we may need to reschedule or cancel the appointment.

6. Vehicle Condition and Pre-Existing Damage

Customers acknowledge that vehicles may have existing scratches, dents, paint defects, stains, discoloration, worn materials, cracked trim, loose components, damaged leather, failing clear coat, or other pre-existing conditions.

Our detailing services are intended to clean, restore, and improve the appearance of a vehicle; they are not guaranteed to repair or completely remove pre-existing damage.

Certain stains, odors, scratches, paint defects, pet hair, and other contaminants may not be completely removable.

We are not responsible for damage that was pre-existing or caused by the condition, age, construction, or deterioration of the vehicle or its components.

7. Risk of Damage During Detailing

Although we take reasonable care when performing our services, certain older, damaged, improperly repaired, aftermarket, or deteriorated vehicle components may be susceptible to damage during normal cleaning.

This may include, for example:

• Loose trim

• Failing paint or clear coat

• Brittle plastic

• Damaged leather or vinyl

• Peeling coatings

• Weak adhesive

• Previously repaired surfaces

• Water-sensitive electronics

• Aftermarket accessories

By booking our services, you acknowledge these inherent risks.

We will exercise reasonable care and use appropriate detailing methods based on the condition of the vehicle.

8. Water, Electricity, and Equipment

Where required for a service, customers may need to provide access to an appropriate water source and/or electrical outlet.

If necessary resources are unavailable, we may use our own equipment where possible or may need to modify, postpone, or reschedule the service.

9. Weather and Environmental Conditions

Because we provide mobile services, appointments may be affected by weather or environmental conditions.

We may postpone or reschedule appointments due to:

• Heavy rain

• Snow or ice

• Severe storms

• Extreme temperatures

• Unsafe wind conditions

• Other conditions that could make detailing unsafe or impractical

When possible, we will provide reasonable notice of weather-related changes.

10. Cancellations and Rescheduling

We understand that plans change. Customers may cancel or reschedule an appointment by contacting us at 828-342-053 or peakreflectionsllc@gmail.com.

Repeated cancellations, no-shows, or last-minute rescheduling may result in a deposit requirement or refusal of future bookings.

11. Deposits and Payments

If a deposit is required, the amount and applicable terms will be communicated during the booking process.

Unless otherwise stated, payment is due when services are completed.

Any unpaid balance may be subject to reasonable collection costs and other remedies permitted by applicable law.

12. Satisfaction and Service Concerns

We want every customer to be satisfied with our work.

If you believe a service was not completed as reasonably expected, please contact us within 24 hours of the service so we can review the concern.

Where appropriate, we may offer a reasonable re-cleaning or other remedy.

Refunds, credits, or additional services are determined on a case-by-case basis and are not guaranteed solely because a customer is dissatisfied with the result.

13. Specialty Cleaning and Hazardous Materials

Certain materials or conditions may require specialized handling and may not be included in standard detailing services.

We reserve the right to refuse or charge an additional fee for vehicles containing:

• Blood or bodily fluids

• Needles or sharps

• Hazardous chemicals

• Illegal substances

• Animal waste

• Mold or suspected hazardous contamination

• Other biohazardous or unsafe materials

Customers must disclose known hazardous conditions before the appointment.

14. Ceramic Coatings and Paint Protection Services

Where applicable, ceramic coatings, paint protection products, sealants, waxes, and similar products are subject to the manufacturer's application requirements and limitations.

Results and durability may vary depending on:

• Paint condition

• Vehicle storage

• Washing methods

• Weather exposure

• Environmental contaminants

• Maintenance

• Product used

• Proper preparation and application

Any warranty associated with a product will be subject to the applicable manufacturer's terms, if a warranty is provided.

15. Photos and Marketing

With the customer's permission, we may photograph vehicles before and after detailing for documentation, quality control, or marketing purposes.

We will not intentionally publish personally identifying information, license plate information, or other sensitive information without appropriate permission.

Customers may contact us to request that their vehicle not be used in marketing materials.

16. Website Use

All content on this website, including text, photographs, graphics, logos, and other materials, is provided for informational and business purposes.

You may not copy, reproduce, distribute, modify, or commercially exploit our website content without our prior written permission.

We make reasonable efforts to keep website information accurate and current but do not guarantee that all information, pricing, availability, or website content will always be complete, accurate, or error-free.

17. Third-Party Services

Our website may use third-party services for functions such as:

• Online booking

• Payment processing

• Maps and navigation

• Website analytics

• Customer communication

• Reviews

• Advertising

Third-party services may have their own terms and privacy policies. We are not responsible for the practices or availability of third-party services.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Peak Reflections will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Peak Reflections, its owners, employees, contractors, and representatives from claims, damages, losses, liabilities, and expenses arising from your misuse of our website, violation of these Terms, or failure to disclose relevant vehicle conditions.

20. Privacy

Your use of our website may involve the collection of personal information necessary to process bookings, communicate with customers, process payments, and provide our services.

Please review our Privacy Policy for information about how we collect, use, and protect personal information.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

22. Governing Law

These Terms & Conditions are governed by the laws of North Carolina, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Any disputes will be handled in accordance with applicable law and in the appropriate courts or dispute-resolution forum having jurisdiction.

23. Contact Us

If you have questions about these Terms & Conditions or our services, please contact us:

Peak Reflections
Phone: 828-342-0543
Email: peakreflectionsllc@gmail.com

By booking an appointment or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.